FAQs
What is Self Soothing?
Self soothing is a well-known distress tolerance technique recommended by mental health care professionals to assist in times of emotional distress, by comforting and nurturing oneself whilst experiencing a crisis.
Generally, effective self soothing techniques involve invoking one or more of the five senses; touch, taste, sight, smell or sound. We also believe that mindfulness plays a key role in self soothing, as this can assist with quietening the mind and de-escalating intense emotions.
For more info, check out our blog post - What Is Self Soothing?
Why choose The Self Soothe Box?
The Self Soothe Box was created out of a desire to help individuals suffering from mental health concerns, by someone with lived experience of mental illness.
Our boxes have been carefully curated based on Dialectical Behaviour Therapy principles, with a specific focus on distress tolerance skills, to provide practical and useful resources during times of emotional distress
When purchasing a Self Soothe Box, you can be confident that each item has been hand picked with a specific purpose in mind.
Check out Our Story for more information about our founder Mandy, and how The Self Soothe Box first came
Is The Self Soothe Box a replacement for therapy?
The Self Soothe Box is NOT intended to replace professional support for mental illness. You should seek support from a mental or medical health care professional when using our resources and products You should not rely on our products or information on our website and social media as an alternative to the professional medical advice you have received. Please seek professional advice from a mental health care worker, therapist or healthcare professional if you have any concerns for your mental health or wellbeing.
If you are in an emergency situation or need immediate assistance, in Australia, call emergency services on 000 immediately.
Do you accept bulk/corporate orders?
Yes we certainly do! Please email hello@selfsoothebox.com.au for assistance and mention bulk order in the subject line.
More information can be found on our Bulk & Corporate Sales page.
What is the size of The Self Soothe Box?
Our shipper box dimensions are 25cm x 19cm x 9cm for all standard boxes. Please note that all individual purchase products (including our 'On The Go' kits) are packed and shipped in courier satchels and not in a box.
How long before my item will be shipped?
We do our absolute best to dispatch orders as soon as possible, however please allow 1-3 business days for this to occur. For more info, please check out our Shipping Policy.
What's your returns policy?
Please refer to our Refund Policy page.
Where do you ship?
We currently ship Australia-wide, however we are in the process of investigating shipping for international orders. If you're interested in placing an order outside of Australia, please email us at hello@selfsoothebox.com.au and we will obtain a postage quote for you!
I need mental health support, who can I contact?
We are so sorry to hear this! There is never any shame in asking for help. There are many resources that you can contact for support, outlined on our Support Services page.
If you are in an emergency situation or need immediate assistance, in Australia, call emergency services on 000 immediately.